Store
No refunds on downloads. You can return new, unopened items from a canceled order within two weeks after they have been shipped to you under these conditions:
1. You notify us of the return at
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and receive a confirmation from us
2. Items should be returned in their original packaging along with the following:
Refund Confirmation
Your Name
Your phone number and address
Credit card information for refund and account
holder’s name
Date and method of the purchase
3. Returns should be shipped to FSS, 2149 Byron Street, Berkeley, CA 94702.
Shipping fees are not refundable and returns must be shipped at customer's expense. Standard turnaround time for refund is within one month from the date we
receive the returned item.
Classes
No refunds.
No credit for cancellations within 24 hours, with the following exception:
MD/Nurse/Doula/Midwife on call policy: Must inform us when they
register that they are on call. Must call as soon as they know they
can’t make it. Can take the class as a return student (see below for
applicable policies).
For all classes (except Destination Classes, Advanced Retreats and any other
classes/events as noted) if you cancel more than 12 weeks before the
class, you will receive full credit for your payment that can be applied to a future class. If you cancel between 2 and 12 weeks before the class, you will receive a credit for your payment that can be applied to a future class, less a 10%
processing fee. If you cancel between 24 hours and 2 weeks of the class, you will receive a credit that can be applied to a future class, less a 20% processing fee. Credit will not be extended for
cancellations with less than 24 hours notice or no shows to the class.
For Advanced Retreats: if you cancel more than 12 weeks before the
class, you will receive full credit for your payment that can be applied to a future class. If you cancel between 6 and 12 weeks before the class, you will receive credit for your payment that can be applied to a future class, less a 10% processing fee. If you cancel between 3 and 6 weeks before the class, you will
receive credit for your payment that can be applied to a future class, less a 25% processing fee. If you cancel between 10 days and 3 weeks before the class, you will
receive credit for your payment, less a 50% processing fee. No credit will be extended to cancellations with less
than 10 days notice or no shows to the class.
For Destination Classes: If you cancel more than 16 weeks before the
class, you will receive full credit for your payment that can be applied to a future class, or your money back, less a 10% processing fee. If you cancel between 10 and 16 weeks before the class, you will receive credit for your payment, less a 10% processing fee. If you cancel between 6 and 10 weeks before the
class, you will receive a credit for your payment, less a 25%
cancellation fee. If you cancel between 6 weeks and 14 days before the
class, you will receive a credit for your payment, less a 50%
cancellation fee. No credit will be extended to cancellations with less
than 14 days notice or no shows to the class.
For Classes Taught by Dr. Isa Gucciardi in New England: if you cancel more than 16 weeks before the
class, you will receive full credit for your payment that can be applied
to a future class. If
you cancel between 24 hours and 16 weeks before the class, you will receive a
credit for your payment, less a 20% processing fee, to a future class. Credit
will not be extended for cancellations with less than 24 hours notice or no shows
to the class.
Note: Fees are based on the regular tuition for the class, not on payments received.
Credit may be applied to most FSS workshops, though some exceptions do
apply. Credit must be used within 18 months of cancellation and is
non-transferable.
If you are signing up for a class using a credit, we will ask you to
confirm your wish register. Once you have confirmed, your credit is
applied to the class and subject to the regular cancellation policies
for that class. Until you have confirmed, you do not have a seat in the
class. You are eligible for early registration discounts using credit
as long as you confirm by the early registration deadline.
CEU fees paid for cancellations within 14 days of the class are forfeit.
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