Refund Policy


Store

No refunds on downloads. You can return new, unopened items from a canceled order within two weeks after they have been shipped to you under these conditions:

1. You notify us of the return at This email address is being protected from spam bots, you need Javascript enabled to view it and receive a confirmation from us
2. Items should be returned in their original packaging along with the following: 

Refund Confirmation
Your Name
Your phone number and address
Credit card information for refund and account holder’s name
Date and method of the purchase  


3. Returns should be shipped to FSS, 2149 Byron Street, Berkeley, CA 94702.

Shipping fees are not refundable and returns must be shipped at customer's expense. Standard turnaround time for refund is within one month from the date we receive the returned item.

Classes

No refunds.

No credit for cancellations within 24 hours of a workshop, no shows, or withdrawals from a workshop after it has begun, with the following exception:

MD/Nurse/Doula/Midwife on call policy: Must inform us when they register that they are on call. Must call as soon as they know they can’t make it. May take the same workshop in the future at the repeat student rate (contact us for details).

For all workshops (except Destination Studies, Advanced Retreats and any other workshops/events as noted) if you cancel 15 or more days before the workshop, you will receive a credit for your payment that can be applied to a future workshop, less a 10% processing fee. If you cancel more than 24 hours and up to 14 days before the workshop, you will receive a credit that can be applied to a future workshop, less a 20% processing fee. Credit will not be extended for cancellations with less than 24 hours notice, no shows to the workshop, or withdrawals from the workshop after it has begun.

For Advanced Retreats: If you cancel more than 6 weeks before the workshop, you will receive credit for your payment that can be applied to a future workshop, less a 10% processing fee. If you cancel more than 3 weeks and up to 6 weeks before the workshop, you will receive credit for your payment that can be applied to a future workshop, less a 25% processing fee. If you cancel between 11 days and 3 weeks before the workshop, you will receive credit for your payment, less a 50% processing fee. No credit will be extended to cancellations with 10 days notice or less, no shows to the workshop, or withdrawals from the workshop after it has begun.

For Destination Classes: If you cancel more than 12 weeks before the workshop, you will receive credit for your payment, less a 10% processing fee. If you cancel more than 6 weeks and up to 12 weeks before the workshop, you will receive a credit for your payment, less a 25% cancellation fee.  If you cancel between 6 weeks and 15 days before the workshop, you will receive a credit for your payment, less a 50% cancellation fee. No credit will be extended to cancellations with 14 days notice or less, no shows to the workshop, or withdrawals from the workshop after it has begun.

Note: Fees are based on the regular tuition for the workshop, not on payments received.
 
Credit may be applied to most FSS workshops, though some exceptions do apply.  Credit must be used within 18 months of cancellation and cannot be transferred to another student.

If you are signing up for a class using a credit, we will ask you to confirm your wish register. Once you have confirmed, your credit is applied to the class and subject to the regular cancellation policies for that workshop. Until you have confirmed, you do not have a seat in the workshop. You are eligible for early registration discounts using credit as long as you confirm by the early registration deadline.

CEU fees paid for cancellations within 14 days of the workshop are forfeit.