Policy & Refunds

Policy & Refunds

Store

Downloads

Downloads are non-refundable.

Returns

You can return new, unopened items from a canceled order within two weeks after they have been shipped to you under these conditions:
1. You notify us of the return at info@sacredstream.org and receive a confirmation from us.

2. Items should be returned in their original packaging along with the following:
Refund Confirmation
– Your Name
– Your phone number and address
– Credit card information for refund and account holder’s name
– Date and method of the purchase

3. Returns should be shipped to Foundation of the Sacred Stream, 2149 Byron Street, Berkeley, CA 94702.

Shipping fees are not refundable and returns must be shipped at customer’s expense. Standard turnaround time for refund is within one month from the date we receive the returned item.

Workshops & Events

Workshops

We do not offer refunds for workshops, but in most cases we offer credit, less an administrative fee.

Hybrid Workshops

Once you receive the links to the course videos, even if you have not accessed the videos, you have officially begun the class and cannot receive credit for another workshop. However, you will be eligible to repeat the course at the returning student rate.

Events

We are unable to offer refunds for talks, concerts, and other events. You may transfer your ticket to someone else. Contact us for more information.

Credit

Credit for classes may be applied to most FSS workshops, though some exceptions do apply. Credit must be used within 18 months of cancellation and cannot be transferred to another student. If you are signing up for a class using a credit, we will ask you to confirm your wish to register. Once you have confirmed, your credit is applied to the class and subject to the regular cancellation policies for that workshop. Until you have confirmed, you do not have a seat in the workshop. You are eligible for early registration discounts using credit as long as you confirm by the early registration deadline.

CEUs

Fees paid for continuing education are non-refundable.

Additional Workshop Policies

Attendance

Attendance is mandatory for all courses requiring practice and/or being taken for certification.

Behavior

Students are expected to act in a courteous and respectful manner to teachers and other students. We reserve the right to remove someone from class if their behavior is harmful or disrespectful. No refunds or credit will be given.

Repeating Workshops

We offer students the opportunity to repeat workshops at the returning student rate, which is a fraction of the regular tuition. This enables students to continue to evolve with and reconnect with the work over time. We do set a 5-year limit to repeating at the reduced rate, but make exceptions based on request and need.